Refund and Returns Policy

At Bagg, we want you to be completely satisfied with your purchase. Our refund policy is designed to ensure a hassle-free experience for our customers. Please review the following details regarding refunds for our branded products and third-party brands:

Bagg Branded Products:
All Bagg branded products are eligible for a refund or refund eligibility within 30 days of your purchase, unless otherwise stated on the product page. If you are not satisfied with your Bagg branded product, simply contact our customer support team within the specified time frame to initiate the refund process.
Third-Party Brands:
For products from third-party brands, partners, or respective brands, their refund policy may vary. Please refer to the official refund terms and conditions provided by the specific brand. You can find this information on their website or product page. We recommend reviewing their refund policy before making a purchase.

If you have any questions or need assistance regarding the refund process, please don’t hesitate to reach out to our customer support team. We are here to help and ensure your satisfaction.

Note: The refund policy stated above applies only to purchases made through our website or official channels. For purchases made through other retailers or platforms, please refer to their respective refund policies.

Non – Refundable Products

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Personalized Items
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us by following the link https://bagg.my/contact/

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the office or department we have sent you via email.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.